Make live customer conversations easier to manage

New improvements now make it easier to manage live sessions from start to finish, so your team spends more time talking with customers and less time coordinating.

Message Center

‍Message participants directly from your study and have it routed to the right inbox automatically, without having to switch to email or Slack.

• Reach participants easier with an email notification for each message you send, and using the same familiar template as before.
• Keep every conversation connected to the session it belongs to
• Stay on top of replies with unread indicators and a full reply flow, so responses land back in your Message Center

AI Summaries

‍Get AI summaries for your studies, so you can get to the takeaway without watching every recording start to finish.

• Generates 2 types of summaries, with a session-level summary after each session, and a full study summary once the study completes
• Summaries are sourced and cited, so it’s easy to trace a finding back to what the customer said and share it with the teams who need it.

Instant Sessions

‍Share a session link with Invite Network participants and start immediately. Customers using their own participants can now skip the scheduler and availability, making it a seamless and quicker experience to get feedback.

Improved Moderated experience

‍Greater control for moderations with a new dedicated lobby for both moderators and participants. Moderators now choose their role and control precisely when a session starts and wraps. 

‍Improved Transcripts

‍Customers can find and analyze key insights faster—searching directly within the video player and downloading time-stamped transcripts for sharing or deeper analysis outside the platform.

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